Dropchef, a service by BLD Information Systems (“BLDis”) is a European company headquartered in Paris, France. It was founded in 1998 as a SARL. BLD Information offers a software application (the “Service”) that helps restaurants, cafes, enterprises and delivery locations (collectively “Customers”) in managing their delivery and takeaway channels. Dropchef enables our Customers to centralize all incoming messages from their different delivery platforms (“Supported Platforms”) in one online tool. From within the same tool, Customers can manage their takeaway and delivery orders. Dropchef complies with French Data Privacy law, which embodies all the relevant EU Data Protection Law.
We collect and process two types of data: Customer Personal Data (2.1) and Customer Content (2.2).
Type of Data concerned When you register for an Dropchef Account, we collect some data about you as a User. We do this in order to provide our service, improve general usability, and to give you the best customer support possible. We remember the following information: your full name your email address your business name your business address your business phone number (optional) Social Profile URL The content you’ve published on the Supported Platforms you’ve connected to the Service Information we may receive relating to communications you send us, such as queries or comments concerning our Service Dropchef also remembers certain data from your computer or mobile device, including the activities you perform on the Site, the Supported Platforms, the type of hardware and software you are using (for example, your operating system or browser), and information obtained from cookies (see “Cookies and Related Technologies” below). For example, each time you visit the Site or use Dropchef, if allowed, we remember your IP address, browser and device type, access times, the web page from which you came, the regions from which you navigate the web page, and the web page(s) you visited. How we use this data Dropchef uses Customer Personal Data for the following general purposes: to identify you when you login to your account on the Service to enable us to operate the Service and provide it to you to verify your transactions and for purchase confirmation, billing, security, and authentication (including security tokens for communication with Supported Platforms) to contact you about your account and provide customer support, including responding to your comments and questions to keep you informed about the Service, features, surveys, newsletters, offers, contests and events we think you may find useful or which you have requested from us to better understand your needs as a User, to diagnose problems, analyze trends, improve the features and general usability of the Site and Services, to better understand user demographics and needs, at large, and to better improve our content, marketing and Service to our customers and users to keep the Service safe and secure
When our Customers connect a delivery platform to Dropchef, they can decide to collect, process, share and access data from the selected delivery provider (subject to the terms of service and privacy policies of the Supported Platforms). Type of Data concerned Customer generated content (such as orders, notes, posts, comments, profiles picture, images, feeds or communications exchanged on the Supported Platforms) End Users Messages and/or name Supported Platforms user IDs
“Session cookies” remember certain information from your current visit, i.e. login information. This is done to allow you to move easily within the Dropchef platform. Without these session cookies, we wouldn’t be able to properly provide our Service to you. These session cookies have limited functionalities and expirations, and you will be required to re-enter your Dropchef login information after a certain period of time has elapsed to protect you against others accidentally accessing your account contents and related personal information. Other examples of our use of session cookies include to track the number of visits by a particular visitor to a page or a feature of the Service.
Because the nature of our Service does not appeal to children under the age of 13, Dropchef does not knowingly acquire, seek or receive requests to open accounts from children under 13. If we later learn that any user of our Service is under the age of 13, we will take appropriate steps to remove that user’s information from our account database and will restrict that individual from future access to the Service.